Frequently asked questions

Choose your event date, pick an outfit that’s available for that date, and pay online. We deliver it to your door one day before your function and pick it up the day after. Simple — pehno, enjoy karo, wapas bhejo.

Every product page has a size guide with measurements for that outfit. Not sure? WhatsApp us your measurements (or a photo of an outfit that fits you well) and our stylist will tell you the right size — usually within 10 minutes during working hours.

Please don’t cut, stitch or permanently alter a rented outfit. Many pieces have adjustable dori, hooks or margin, and our partner boutiques can often do a basic fit adjustment before dispatch — ask on WhatsApp before you book. Safety pins and temporary tacking are fine; please remove them before return.

Each outfit is a single piece, so there is no size exchange. We confirm your size on a call before delivery — share your measurements and our team will tell you if it fits. Small adjustments can be done with dori/hooks or temporary stitching. Try it on as soon as it arrives; we deliver a day early for this.

As early as you can, especially for November–February wedding dates. Each outfit can only be booked by one customer per date, so popular pieces go fast. Bookings close 48 hours before the delivery date.

The deposit protects the outfit while it’s with you. It’s 100% refundable — once we pick up the outfit and check it, the full deposit goes back to your original payment method (or UPI) within 48 hours.

Chhota daag? Koi baat nahi. Normal wear — light stains, a few loose threads or a missing bead — is covered by our cleaning and costs you nothing.

Tears, burns, large or permanent stains (like haldi, mehndi or wine that won’t come out), missing panels or dupattas, or alterations. We share photos and the repair estimate with you before deducting anything, and the deduction never goes beyond the actual repair cost (up to the deposit). Loss or irreparable damage is charged up to the outfit’s retail value.

Pickup is scheduled for the day after your event. If it isn’t ready, one extra day’s rent is charged for each day of delay and adjusted from your deposit. Need it longer? Tell us before pickup and we’ll try to extend your booking at the normal daily rate.

Yes. Every outfit is professionally dry-cleaned and steamed after each rental, checked for repairs, and delivered in a sealed garment bag. Please don’t wash or dry-clean it yourself — cleaning is on us.

We currently deliver across Saharanpur — including Court Road, Ghanta Ghar, Prem Nagar, Ambala Road, Delhi Road, Chakrata Road, Nehru Market, Gill Colony, Hakikat Nagar and nearby areas. Outside city limits? WhatsApp us and we’ll check.

Delivery is one day before your event date, between 10 AM and 8 PM, and pickup is the day after your event. We’ll confirm a time slot on WhatsApp the evening before.

Yes. Cancel 7 or more days before delivery for a full refund. Between 3 and 7 days, 50% of the rent is refunded. Within 72 hours of delivery, the rent is non-refundable. Your security deposit is always refunded in full.

All payments are processed securely by Razorpay — UPI (GPay, PhonePe, Paytm), debit and credit cards, netbanking and popular wallets. We never see or store your card details.

Delivery & pickup is FREE anywhere in Saharanpur. Any fee is always shown in your cart before you pay — no surprises at the door.