Last updated: 9 October 2026
Your rental period
Every booking is made for your event date. The outfit is delivered one day before the event and picked up the day after, so a standard booking covers three days in your hands — the price shown on the product page is for this period unless stated otherwise. Need more days? Choose a longer date range while booking, or WhatsApp us before pickup and we’ll extend it if the outfit is free.
Security deposit
- Each outfit has a refundable security deposit, shown on the product page and in your cart before you pay.
- The deposit is paid online together with the rent. We never ask for cash deposits or original ID documents.
- After pickup, the outfit is inspected. If everything is fine, the full deposit is refunded to your original payment method (or UPI) within 48 hours. Your bank may take 2–5 working days to show it.
- If a deduction applies, we refund the balance within the same 48 hours and share the reason with photos.
What’s covered (no charge)
Chhota daag? Koi baat nahi. Clothes are meant to be enjoyed, so normal wear is on us:
- Light food, makeup or sweat marks that come out in regular dry-cleaning
- A few loose threads, a missing bead or sequin, a loose hook or button
- Creasing and normal fall of the fabric
- Safety-pin holes and temporary tacking used for fit
Damage & deductions
Deductions apply only to damage beyond normal wear. We always share photos and a written repair estimate before deducting anything, and the deduction never exceeds the actual repair cost.
| Situation | What you pay |
|---|---|
| Normal wear (see above) | Nothing |
| Stubborn stains needing special treatment (haldi, mehndi, wine, oil) | Actual special-cleaning cost |
| Repairable damage — small tears, burns, detached work or borders | Actual repair cost, up to the deposit |
| Missing items (dupatta, jacket, belt, stole, accessories) | Replacement cost of the missing item |
| Permanent alterations, irreparable damage or loss | Up to the outfit’s listed retail value, less rent paid |
If a charge is higher than your deposit, we’ll share the details and agree the balance with you. You can always ask for a second look — we want this to be fair.
Late returns
Pickup is scheduled for the day after your event. If the outfit isn’t ready at pickup, one day’s rent is charged for each extra day, adjusted from your deposit. Because the next customer may be waiting for the same outfit, please tell us early if you need more time — we’ll happily extend at the normal rate when we can.
Care while you have it
- Please don’t wash, iron at high heat or dry-clean the outfit yourself — cleaning is included.
- Don’t cut, stitch or permanently alter the outfit. Ask us about fit adjustments before you book.
- Keep it on the hanger and in the garment bag when you’re not wearing it, away from perfume, haldi and mehndi.
- Return every item that came in the bag — including dupattas, cans-cans and accessories.
Cancellations
- 7 or more days before delivery: full refund of rent and deposit.
- 3–7 days before delivery: 50% of the rent refunded, plus the full deposit.
- Less than 72 hours before delivery: rent is non-refundable; the deposit is refunded in full.
- If we ever have to cancel (for example, an outfit is damaged by a previous customer), you get a full refund or a free upgrade to a similar outfit — your choice.
Questions or disputes
Talk to us first — most things are sorted in one conversation. WhatsApp us or email westylerental@gmail.com.